Two desks
Contact Horsefila
Contact Horsefila two ways. For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480. For anything about these pages — a correction, a privacy request, press — email contact@horsefila.com, Monday to Friday, 9:00am-5:00pm ET. Returns go to 175 Water Street, Floor 10, New York, NY 10038, USA. The email desk cannot see orders.
Two desks, two jobs
Order desk — +1 (302) 200-3480
Orders, tracking, changes and refunds. Call this number if a parcel has not arrived or you want to start a 60-day refund. Have your order ID ready.
Site desk — contact@horsefila.com
Pages, typos, privacy requests and press. Monday to Friday, 9:00am-5:00pm ET. This desk cannot see your order. The phone desk can.
One thing we will never ask for
Your full card number, by phone or email. Nobody at either desk needs it. If someone claiming to be us asks, hang up and call +1 (302) 200-3480 yourself.
Which desk to use, by problem
| Your problem | Desk | Why |
|---|---|---|
| Where is my parcel? | Phone +1 (302) 200-3480 | Only the order desk can see tracking |
| I want a refund | Phone +1 (302) 200-3480 | The call starts the claim your return is matched against |
| Change a delivery address | Phone +1 (302) 200-3480 | Time-sensitive, and only before dispatch |
| My gummies arrived melted | Phone +1 (302) 200-3480 | A shipping problem, handled first |
| A page here says something wrong | Email contact@horsefila.com | This is the desk that edits the site |
| I have a photograph of the Supplement Facts panel | Email contact@horsefila.com | Please do. It would close six items on our missing list |
| A privacy or data request | Email contact@horsefila.com | Handled by the site desk |
| Is this safe with my medication? | Neither — ask a pharmacist | We are not clinicians and will not guess |
That last row is a real policy, not a disclaimer. Neither desk will tell you whether a supplement is safe with your prescription, because neither can see your notes and a confident wrong answer would be worse than none.
Every detail in one table
| What | Detail |
|---|---|
| Website | https://horsefila.com/ |
| Role | Authorized American HorseFil outlet |
| Order desk phone | +1 (302) 200-3480 — orders, tracking, changes, refunds |
| Site email | contact@horsefila.com — pages, typos, privacy, press |
| Site email hours | Monday to Friday, 9:00am-5:00pm ET |
| Sales email | Not published. Sales questions go to the phone desk |
| Office address | 250 Vesey Street, Suite 2600, New York, NY 10281, USA |
| Returns address | 175 Water Street, Floor 10, New York, NY 10038, USA |
| Seller's info page | horsefil.store |
| Draft lot / certificate | HOR-26/HO-4117 / HOR-4117-26-HO |
What to have ready
For a tracking question
Your order ID from the confirmation email, and the delivery address.
For a refund
Your order ID and the purchase date. The window runs from purchase, not delivery.
For a bottle question
The lot code from the base of the bottle, and a photograph if the label looks wrong.
For a correction to a page
The page address and the line you think is wrong. A screenshot helps.
What we can and cannot do
| Request | Can we? | Who can |
|---|---|---|
| Track a parcel | Yes, by phone with your order ID | The order desk |
| Start or chase a refund | Yes, by phone | The order desk |
| Correct a mistake on this site | Yes, and quickly | The site desk |
| Tell you the serving size | No. It is not published anywhere we hold | Your bottle's label |
| Tell you the milligrams | No. No amounts are published | Only the manufacturer |
| Advise on your medication | No, and we will not guess | A pharmacist or your prescriber |
| Tell you whether it will work for you | No. Nobody can | Nobody |
| Send you a certificate of analysis | We hold a draft reference, not a document | Ask the order desk to request it |
Five noes out of eight is an unusual thing to publish on a contact page, and more useful than a promise we cannot keep. It means that when we do say yes, it is worth something.
Where this business is
Two addresses doing different jobs. Sending a return to the wrong one is the commonest avoidable mistake in this process.
Office — 250 Vesey Street, Suite 2600, New York, NY 10281, USA
The business address for correspondence, press and legal notices. A mailing address rather than a shop, and not where returns go.
Returns — 175 Water Street, Floor 10, New York, NY 10038, USA
Where bottles go when you claim the 60-day window, and only after you have called the order desk. Put your name, the order email and the order ID in the box, and use a tracked service.
Both are published in the footer of every page on this site, before you buy rather than after you complain.
Contact questions
What is the HorseFil phone number?
+1 (302) 200-3480. That is the order desk for orders, tracking, changes and refunds.
What is the email address?
contact@horsefila.com, for anything about these pages. Monday to Friday, 9:00am-5:00pm ET.
Can the email desk help with my order?
No. It cannot see orders. Call +1 (302) 200-3480 for anything about a purchase.
Where do I send a return?
175 Water Street, Floor 10, New York, NY 10038, USA. Include your name, email and order ID.
What is the office address?
250 Vesey Street, Suite 2600, New York, NY 10281, USA. It is a mailing address, not a shop, and not where returns go.
Is there a sales email?
Not published. Sales questions go to the phone desk.
How to write an email that gets answered fast
- Put the page address in the first line if your question is about a page.
- Say what you want to happen. "Please correct the third paragraph" beats "this seems off".
- Attach a photograph for anything about a bottle, a label or a damaged parcel.
- If you have a photograph of the Supplement Facts panel, send it. It would close six items on our missing list and it would be published with credit.
- Do not send card details. We will never ask for them and nobody here can use them.
- For anything time-sensitive, phone instead. A refund deadline does not wait for a mailbox.
The site desk runs Monday to Friday, 9:00am to 5:00pm ET. Mail sent on a Friday evening is read on Monday.
If you are a journalist or a researcher
The site desk at contact@horsefila.com handles press. We will answer questions about what we publish, how we check it and what we were not given, and point you at the primary sources behind any claim on this site.
We are also happy to discuss the two editorial decisions that make this site unusual: publishing no rating because the supplied review data was marked as layout copy, and labelling the lot and certificate references as drafts because the pack describes them that way.
What we cannot do is answer for the manufacturer. Questions about formulation, serving size, testing protocols or the Supplement Facts panel belong with them, and we will say so rather than speculating. Our running list of what we could not establish is on the about page.
Hours, in one line
The order desk answers during business hours for orders, tracking, changes and refunds. The site desk reads email Monday to Friday, 9:00am to 5:00pm ET, for everything about these pages. Anything with a refund deadline attached should be a phone call rather than an email, because a message sent on a Friday evening is read on Monday and day 60 does not wait.
What we would most like to hear from you
A photograph of the Supplement Facts panel from your jar. It sounds like an odd request from a retailer, and it is the single most useful thing anyone could send this website.
It would supply the serving size, the amounts, the sugar figure and the gummy base — four of the largest gaps on our missing list — and it would be published with credit, with the Last updated date moved on every page it affects.
In one line
Orders and refunds by phone, pages and corrections by email, and the email desk cannot see your order.
A note on response times
The phone desk answers during business hours. The site desk reads mail on weekdays and replies in the order it arrives, with corrections jumping the queue because a wrong page affects everyone who reads it, not just the person who wrote in.
A phone number that answers
Orders on one line, pages and corrections on the other.
60-day money-back guarantee · Questions first? Call +1 (302) 200-3480