Dispatch and tracking
HorseFil Shipping
HorseFil ships from the United States unless the checkout says otherwise, and a tracking number arrives in your order email. Shipping costs and delivery estimates are shown at checkout. Because the 60-day refund window runs from purchase rather than delivery, shipping time comes out of your window — so note the day you paid.
Where it ships from
Orders are dispatched from the United States. The seller pack is explicit about that, and equally explicit that the checkout overrides it if it says something different on the day.
| Detail | Status |
|---|---|
| Ships from | United States |
| Carrier | Shown in your order email |
| Tracking number | In the order email |
| Shipping cost | Shown at checkout |
| Delivery estimate | Shown at checkout |
| International delivery | Shown at checkout; not published in anything we hold |
| Signature on delivery | Not published |
Anything marked "not published" stays that way here rather than being guessed at. The running list is on the about page.
What happens between checkout and doorstep
Order placed
The checkout takes payment and issues an order ID. Keep the email; that ID is the key to everything afterwards. This is the day your 60-day window starts.
Picked and packed
Sealed bottles go in the box as they came. Nothing is repackaged or decanted.
Handed to the carrier
The tracking number is generated here. A number with no movement for a day is normal; several days is a phone call.
In transit
Where delays happen, and where the tracking page knows before anyone else.
Delivered
Check the seal, then read the Supplement Facts panel before your first gummy.
Tracking your order
Find the order email
It carries your order ID and the tracking number. The site email desk cannot see orders; the phone desk can.
Check the tracking link
Most delays are visible there first.
Call if it stalls
+1 (302) 200-3480, for tracking, changes and refunds.
Why we will not promise a delivery time
We were not given a transit estimate and a delivery promise is the easiest thing in this business to break. What the checkout shows on the day is the estimate to work from.
Storing gummies properly
This matters more for a gummy than for a capsule, and it is the sort of practical detail a product page usually skips.
- Cool and dry. Heat softens gummies and makes them fuse into a single mass.
- Not a car. A parcel left in a hot vehicle is the most common way a gummy bottle arrives ruined.
- Not a bathroom. Humidity makes them tacky.
- Lid closed tight. Gummies dry out and harden if left open.
- Out of reach of children. A jar of sweets-shaped supplements needs a high shelf, and this one is for adults 18 and over.
If your bottle arrives soft or fused in hot weather, photograph it before opening anything else and call the desk.
If something goes wrong
The parcel has not moved
Call +1 (302) 200-3480 with your order ID. Stalled tracking is usually a carrier issue the desk can chase.
The parcel arrived damaged
Photograph it before opening anything else, then call the desk.
The gummies arrived melted or fused
Same: photograph, then call. Heat damage is a real risk for this format.
Nothing arrived at all
Call the desk. That is a shipping problem, not a refund problem, and it is handled first.
Return shipping
If you claim the 60-day window, the parcel comes back to 175 Water Street, Floor 10, New York, NY 10038, USA at your expense. Use a tracked service — a tracking number is the only thing that proves a return arrived, and it is what the desk looks for before crediting.
- Include your full name, the email on the order and the order ID in the box.
- Keep the tracking receipt until the credit appears.
- Expect 3-5 business days after the return is credited, then a further 5-10 days for the card.
Full terms on the refund policy page.
Shipping questions
Where does HorseFil ship from?
The United States, unless the checkout says otherwise.
How long does delivery take?
The estimate is shown at checkout. We were not given a fixed number of days and will not print one.
Do I get a tracking number?
Yes, in your order email.
Does shipping time come out of my refund window?
Yes. The window runs from purchase rather than delivery, so note the day you paid.
Who pays return shipping?
You do, and you should use a tracked service.
What if my gummies arrive melted?
Photograph the bottle before opening anything else and call the order desk on +1 (302) 200-3480.
What we will not promise about delivery
Three numbers appear on most supplement shipping pages and none appears here, for the same reason the price does not: we were not given them, and an invented figure is worse than an honest gap.
| What is usually promised | Why it is not here |
|---|---|
| "Ships within 24 hours" | We were not given a dispatch window. The checkout is the authority. |
| "Delivered in 3-5 business days" | No transit estimate was supplied, and carrier performance varies by region and season. |
| "Free shipping on all orders" | Shipping terms are shown at checkout and we do not hold the schedule. |
| "Guaranteed delivery by a date" | No seller can guarantee a carrier's performance, and the ones who say so are making a promise they cannot keep. |
What we can tell you is already on this page: dispatch is from the United States, a tracking number arrives in the order email, and the 60-day window runs from purchase. Everything else is on the checkout screen, which updates in a way a static page cannot.
Ordering more than one pack
Occasionally people order twice before the first parcel arrives. Two things follow and both are worth knowing in advance.
- Each order has its own 60-day window, running from that order's purchase date. They do not merge and the later one does not extend the earlier one.
- Each order needs its own refund claim, with its own order ID. One phone call can cover both, but the desk needs both numbers.
- Keep the spare jars sealed. Gummies dry out and harden once a lid has been opened and closed a few times.
- Storage matters more with more jars. Cool, dry, lids tight, out of reach of children.
If you have accidentally ordered twice, call +1 (302) 200-3480 quickly. Before dispatch it is usually a simple cancellation; after dispatch it becomes a return under the refund policy.
One thing worth doing the day it arrives
Two things, actually, and both take under a minute. Write the purchase date on the box, because that is the date the entire refund policy runs on and nobody else will remember it for you. Then turn the bottle round and read the Supplement Facts panel.
That second step matters more on this product than on almost anything else we could sell you, because the panel carries the serving size — the number this website could not give you and the one that decides how long your jar lasts and what it really costs.
One number we will give you
Not a delivery estimate, because we do not have one. The number is this: 60 days, counted from the moment you pay. Everything about your order is measured against that, and shipping time is inside it rather than before it.
So the single most useful thing you can do on the day you order is write the date somewhere you will find it again. It is worth more than a tracking number.
Before you throw the box away
Check that every jar you ordered is in it, that each seal is intact, and that nothing has fused in transit. Then write the purchase date on the jar itself, not the box, because the box goes out with the recycling and the jar stays in the cupboard for the next month.
If nothing arrives
Call the order desk on +1 (302) 200-3480 with your order ID. A missing parcel is a shipping problem and is handled before any refund conversation, so it does not consume your window while it is being chased.
A closing note
Everything on this page comes down to two dates: the day you paid, which starts the refund window, and the day the parcel lands, which is when you finally get to read the serving size. Note both.
Tracked from the US, refundable for 60 days
Note the purchase date. Everything else counts from there.
60-day money-back guarantee · Questions first? Call +1 (302) 200-3480