The 60-day window
HorseFil Money-Back Guarantee: The 60-Day Window
Yes. HorseFil orders placed through this site carry a 60-day money-back window from purchase.
To claim, call +1 (302) 200-3480 with your order ID, then post the bottles to 175 Water Street, Floor 10, New York, NY 10038, USA with tracking. Return shipping is paid by you.
See where to order so your purchase is covered.
What the window covers
| Detail | Terms |
|---|---|
| Length | 60 days |
| Clock starts | On purchase |
| Applies to | Orders placed through the checkout link on this site |
| Bottles | Opened and unopened both go back |
| Return shipping | Paid by you, tracked |
| How to start | Phone the order desk on +1 (302) 200-3480 |
| Returns address | 175 Water Street, Floor 10, New York, NY 10038, USA |
| Refund timing | 3-5 business days after the credit, then 5-10 days on the card |
One thing worth stating plainly: the window covers your money, not an outcome. No supplement can guarantee a result, and any seller who says otherwise is promising something the rules do not allow.
The detail most sites gloss over
From purchase, not from delivery
This is the single most important line on the page. A 60-day window counted from purchase is shorter in practice than one counted from delivery, because the days your parcel spends in transit are deducted from it. If shipping takes a week, you have 53 usable days, not 60.
We flag it because plenty of sites quote a "60-day guarantee" without saying which date it runs from, and the difference only becomes visible when someone is refused on day 58. Note the day you paid and count from there.
It also changes the arithmetic on the timeline page: your real test window is the days between the box arriving and day 55.
How to claim it, step by step
Call the order desk
+1 (302) 200-3480, with your order ID from the confirmation email. The website email cannot see orders.
Pack the bottles
Opened and unopened. Put your full name, the email on the order and the order ID inside the box.
Post it with tracking
175 Water Street, Floor 10, New York, NY 10038, USA. Return shipping is yours to pay; tracking is what proves it arrived.
Wait for the credit
3-5 business days after the return is credited, then a further 5-10 days for your card to post it.
Start on day 55, not day 60
A phone call, a packed box and a posted parcel take a few days between them. Five days of margin is the difference between a refund and a lesson.
How long the money takes
| Stage | Typical time | What is happening |
|---|---|---|
| Parcel in transit | Depends on the service you chose | Use tracking so you can see it land. |
| Credit issued | 3-5 business days after the return is credited | The desk processes the return against your order ID. |
| Card posts it | A further 5-10 days | Your bank's timing, not ours. |
Add those together and a refund started on day 55 typically completes a few weeks later. That is normal for card refunds on returned goods.
What it does not cover
- Orders placed anywhere other than the checkout link on this site. We cannot refund money we never took.
- Return shipping costs. Those are yours.
- Claims made after day 60 from purchase.
- Parcels sent without a name, email and order ID inside, which cannot be matched to an order.
- An outcome. The window is about your money.
Edge cases and the written policy are on the refund policy page.
Why the window matters more here
On a product with a full Supplement Facts panel, you can evaluate a lot before buying: amounts against research, cost per day, sugar per serving. On this one you can evaluate almost none of that, because the serving size and the amounts are not published.
Which means the refund window is not a nice extra on this product. It is the only consumer protection in the transaction, and it is doing the work that a label would normally do. That is why this site spends more words on it than on the price.
How we judge a supplement seller
By the length of the window and by which date it runs from, not by the size of the discount. Sixty days from purchase is reasonable. Fourteen days would make a fair test impossible.
Guarantee questions
Does HorseFil have a money-back guarantee?
Yes, 60 days, on orders placed through the checkout link on this site.
Does the window start at purchase or delivery?
Purchase. Shipping time comes out of your 60 days, so note the day you paid.
How do I claim the refund?
Call the order desk on +1 (302) 200-3480 with your order ID, then post the bottles to 175 Water Street, Floor 10, New York, NY 10038, USA with tracking.
Can I return an opened bottle?
Yes. Opened and unopened both go back.
Who pays the return postage?
You do. Use a tracked service and keep the receipt.
What if I bought from another seller?
Then the refund is theirs to give. We can only refund orders we took.
How this compares with the rest of the category
Refund windows in supplements range from nothing to a year, and the number is more informative about a seller than almost anything else on their site — as is the date it runs from.
| Window | What it usually signals |
|---|---|
| No refund at all | A seller who does not expect repeat business |
| 14 to 30 days | A window that closes before a daily supplement could plausibly show anything |
| 60 days from delivery | The most common good-practice standard in this category |
| 60 days from purchase | This product. Slightly less generous, because shipping comes out of it |
| 90 to 180 days | Generous, and usually attached to a higher price that funds it |
| "Lifetime" | Read the conditions. Often limited to unopened product or first orders only |
Sixty days from purchase is a reasonable, middle-of-the-road term. We are not going to present it as exceptional, and we flag the from-purchase detail every time it appears rather than letting the headline number do work it has not earned.
Mistakes that cost people their refund
All five are avoidable and all five happen regularly across this industry.
| Mistake | Consequence | Fix |
|---|---|---|
| Counting from delivery | Losing however long shipping took | Note the purchase date the day you pay |
| Deciding on day 59 | No time to call and post | Decide on day 55 |
| Posting without calling first | A parcel that cannot be matched to an order | Call +1 (302) 200-3480 before you post |
| No name, email or order ID in the box | The same problem, discovered later | Write all three on a slip and put it in |
| Posting untracked to save postage | No proof it arrived | Use tracking and keep the receipt |
None of these is a trap set by anyone. They are the ordinary friction of returning a physical object to a warehouse, and five minutes of care removes all of it.
What we ask of you in return
Three small things: call before you post, put your name, the order email and the order ID in the box, and use a tracked service. All three exist so a parcel can be matched to an order, which is the only part of this process that regularly goes wrong.
You do not have to give a reason, you do not have to keep the original packaging, and you do not have to return unopened jars only. If a member of the desk ever suggests otherwise, that is worth reporting to contact@horsefila.com.
Why this page is longer than the pricing page
Because on this product the refund window is doing the work a label would normally do. You cannot evaluate the formula before buying, so the terms under which you can change your mind are the most important commercial fact on the site. We would rather spend the words here than on a price we do not hold.
Sixty days from purchase
On this product the window is doing the job a label would normally do.
60-day money-back guarantee · Questions first? Call +1 (302) 200-3480